Refund & Cancellation Policy

1. Service Appointment Cancellation

Customers may cancel or reschedule a service appointment by contacting our customer support before the technician is dispatched.

If a technician has already been assigned or dispatched, a visit or inspection charge may apply, depending on the circumstances.

2. Inspection Charges

Inspection or visiting charges, if applicable, are generally non-refundable once the inspection has been completed by our technician.

Customers will be informed of any applicable inspection charges before service is carried out.

3. Repair Charges

Repair charges become applicable only after the customer approves the repair estimate.

If the customer chooses not to proceed after inspection, only the applicable inspection or visiting charges (if any) may be payable.

4. Refund Eligibility

Refunds may be considered only in the following situations:

• A payment was charged multiple times due to a technical error.
• A payment was successfully received but the requested service could not be provided due to reasons solely attributable to SS REFRIGERATION.
• Any other refund approved after review by our customer support team.

Refund requests are reviewed individually and are subject to verification.

5. Non-Refundable Cases

Refunds will generally not be provided in the following situations:

• The customer changes their mind after approving the repair.
• The appliance has pre-existing defects unrelated to the repair performed.
• The customer refuses service after the technician has reached the service location.
• Delay caused by factors beyond our control, including weather, traffic, natural disasters, or other unforeseen circumstances.
• Spare parts have already been ordered or installed with the customer's approval.

6. Refund Process

If a refund is approved, it will be processed using the original payment method wherever possible.

Refunds are generally processed within 7–10 business days, depending on the payment provider or banking institution.

7. Rescheduling

Customers may request to reschedule a service appointment, subject to technician availability.

Every effort will be made to accommodate the requested date and time.