Privacy Policy

1. Information We Collect

We may collect the following information when you contact us or submit a service request:

• Full Name
• Mobile Number
• Email Address (if provided)
• Service Address
• City & State
• Appliance Details
• Service Request Information
• Communication Records

We may also automatically collect certain technical information including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date & Time of Visit

2. How We Use Your Information

The information collected may be used for:

• Providing repair and maintenance services
• Scheduling service appointments
• Responding to customer enquiries
• Customer support
• Billing and invoicing
• Improving our website and services
• Preventing fraud or misuse
• Complying with legal obligations

3. Cookies

Our website may use cookies and similar technologies to improve user experience and website performance.

Cookies help us:

• Remember user preferences
• Analyze website traffic
• Improve website functionality

You can disable cookies anytime through your browser settings.

4. Google Analytics & Advertising

Our website may use Google Analytics and other analytics tools to understand visitor behaviour.

If Google Ads or remarketing services are used, cookies may be placed by Google to display relevant advertisements.

You may manage Google's advertising preferences through your Google Account settings.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with:

• Service technicians
• Payment providers
• Government authorities (where legally required)
• Technology or hosting partners assisting in website operations

6. Data Security

We use reasonable administrative, technical, and security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

However, no online transmission or storage system is completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of those websites separately.

8. Children's Privacy

Our services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Request deletion of your personal information (subject to legal obligations)

For any privacy-related request, please contact us.

10. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Updated versions will be posted on this page with the revised effective date.